1.1. The Service provides Buyers with professional printing services and produces printed products.
1.2. Every printed item is made to the Buyer’s individual order. Correctly produced personalised print cannot be returned or exchanged merely because its colour or size does not meet subjective expectations, in accordance with applicable Ukrainian consumer service rules.
1.3. Buyers should review the Service’s reference and artwork-preparation materials before ordering to reduce discrepancies between expectations and a correctly produced item.
1.4. The Service uses modern technology, equipment and materials. Manufacturing defects may nevertheless occur. A defective unused item may be replaced or refunded if a claim is submitted within three days of receipt and the defect arose before dispatch. The Service may arrange an expert assessment to establish the cause.
1.5. The Buyer is responsible for the content and correctness of artwork submitted for production. The Service is not required to replace or refund an item where a difference results from the Buyer’s file or instructions. The Service may nevertheless resolve a substantiated claim at its discretion.
1.6. If the Buyer’s absence or inaction prevents delivery or completion of the service, the Service may require the Buyer to cover all or part of the cost of repeating the service, including delivery, packaging and production.
1.7. Copyright in original images supplied by the Buyer remains with the Buyer.
1.8. The Buyer agrees to receive operational notices about services, working hours and other relevant updates by email, SMS or other contact methods. The Buyer may unsubscribe where applicable.
1.9. The Service may use paper of a higher grammage than specified without separate notice.
1.10. Paper grammage does not directly determine thickness, stiffness, bulk or whiteness. Correctly printed items are not returnable solely because these subjective paper characteristics differ from expectations.
1.11. The finished size may vary by up to ±3 mm.
1.12. We strongly advise against borders close to trim lines because perfect symmetry cannot be guaranteed.
1.13. An order may be cancelled only while the website still offers that option and before materials have been consumed. Three-hour production orders cannot be cancelled.
